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Qittitut Consulting offers courses as part of its Organizational Effectiveness and Development ­practice. Each course may be tailored for management, staff or a mixed audience. All training sessions use a combination of knowledge transfer and skills development techniques including plenary and small-group discussion, instructor/participant presentations, self and group assessment, role playing, case studies, video, experiential exercises, quizzes and games.

Our training emphasis is on helping organizations become more competitive so they can grow their top- and bottom-line results.

Please select from the following categories to view the course descriptions:

Comments from workshop attendees

"Preparation on their behalf is outstanding, delivery is effective, and management of session time is superb. Since our initial Qittitut training session in 2004, our company revenues have increased fivefold. Without question, Qittitut was a major reason for our success. Their team of well-trained, very experienced and thoroughly prepared presenters handled our crusty, set-in-their-ways oilfield sales force pros in a manner that would make believers out of anyone. Look at the numbers. It is my strong ­position the 'Qittitut effect' was the confidence builder my team desperately needed and warmly received from Qittitut."

"I am convinced that if it were not for the work we did with Qittitut we would not have been able to hold prices the way we have in the downturn. The essence of what they delivered was the 'psychological Viagra' we needed to hold the line with the customer."

"The sales role plays, unique value proposition and elevator speeches were excellent and valuable training."

"What I enjoyed most about the workshop were the role plays, setting competitive sales traps, and the economic value analysis calculator and benefits-value tree."

"The tools to help us increase pricing were the most valuable part of the workshop. Total cost of operations EVA analysis will help us capture more value, and using points of parity/differentiation and unique value props will help us sell more effectively."

"The sales role plays and elevator speeches were very ­helpful—even to an experienced salesman like me."

"After 30 years of experience, I must admit I'm usually bored with just about any kind of training. This course honestly surprised me. Creative, practical and thought provoking. The exercises and case studies were loaded with ideas we can use right now."

"Prior to attending this session, I thought we were already pretty good at this stuff. But what an eye-opener! There's much we can do to improve the way we work with each other and with our customers."

"Everyone in the organization should attend this. I got tremendous value out of it. Love the Qittitut instructors!"

"Fast-paced and very relevant! Solid solutions to real ­internal and external performance challenges."

"I'm normally very skeptical about all this training and development jazz. But this course was hard hitting and insightful and really challenged our thinking and approach."

"The exercises were innovative enough to keep us engaged and practical enough to give us real tools and ideas to use. Great job!"

"The sessions weren't just generic academic lectures. They were very interactive and based on real challenges we face each day. The instructors' practical experience and ability to relate it to our business was exceptional."

  • We hired Qittitut to help us develop and implement a Customer Excellence strategy designed to measure, improve and leverage the satisfaction and loyalty of our customers—and further differentiate us in the marketplace. Their expertise in this area and their ability to quickly understand our industry and culture were invaluable to our efforts. I would highly recommend them to any company seeking to take their customers’ experience to the next level.

    Director of Customer Excellence, Gas Pipeline Company

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