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At the end of each year, Qittitut conducts an online survey to gauge our performance. These are our results from 2016.

Dashboard 2016 

Number of customers we serve by industry

  2001-2016
Oilfield services, equipment and supply 158
Private equity/VCs 56
IT software, hardware, consulting 42
Public sector 15
Oil and gas 13
Publishing/information services 12
Environmental services 10
Professional services 10
Maritime/offshore technology 8
Midstream 8
Financial technology/market infrastructure 7
Downstream 4
Power 4
Mining 3


Types of engagements

  2016 2001-2016
Growth strategy 4 155
Pricing 7 152
Opportunity analysis 12 142
Due diligence 9 119
Branding 0 38
Sales force effectiveness 3 40
Organizational development 1 37
Business modeling 1 36
Product launch 0 30
Executive coaching 1 10
Customer loyalty program 0 7
Sales incentive plan 2 7
Process improvement/LEAN 2 6


Geographic experience: where we have conducted projects

Algeria
Angola
Argentina
Australia
Bahrain
Belgium
Brazil
Canada
Chile
China
Colombia
Denmark
Ecuador
Egypt
France
Germany
India
Indonesia
Italy
Japan
Kazakhstan
Latvia
Libya
Malaysia
Mexico
Namibia
Netherlands
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Peru
Qatar
Romania
Russian Federation
Saudi Arabia
Singapore
Spain
Sweden
Thailand
Trinidad and Tobago
United Arab Emirates
United Kingdom
United States
Venezuela


Customer type

Startups 23%
Established firms 77%


Customer location

U.S. 60%
International 40%
  • We hired Qittitut to help us develop and implement a Customer Excellence strategy designed to measure, improve and leverage the satisfaction and loyalty of our customers—and further differentiate us in the marketplace. Their expertise in this area and their ability to quickly understand our industry and culture were invaluable to our efforts. I would highly recommend them to any company seeking to take their customers’ experience to the next level.

    Director of Customer Excellence, Gas Pipeline Company

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